Information on your rights and duties when renting accommodation
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You have a rental agreement with us for a living space. The general rental terms and conditions apply with this rental agreement. These contain our exact agreements on the use of your accommodation. You can find more information on your rights and obligations as a tenant on this page.
You must live in the rented accommodation and use it only as a living space
An accommodation is meant to be lived in and is thus not intended to be used for other activities unless we have given permission for this through mail or e-mail. You may not use your accommodation for a company. Working from home is allowed so long as this does not bother your neighbours or other inhabitants in any way.
In the rental agreement, it is agreed that you yourself will be living in the accommodation and that it will be your main residence. You may not let someone else live in your accommodation; unless this concerns your partner or still living-at-home children. You may allow someone else to live in your accommodation only if we have given permission through mail or email. Consider for instance subletting.
What if we notice signs of you not living in your accommodation any more? Or that you are living someplace else for an extended period of time? Then we expect you to be able to explain to us the situation. You must present facts and circumstances that prove you are still inhabiting your accommodation. If we determine that you are no longer living in your own accommodation then we will request the judge to terminate the rental agreement. We can then allocate the accommodation to someone else.
You must register you and your address in the Personal Records Database (BRP) of the municipality. You will remain registered at this address so long as you are renting the accommodation from us. Once the lease is terminated, you must deregister from the municipality.
We may not enter your accommodation without your permission, unless it is an emergency
The basic principle is that we may not enter your accommodation without your permission; unless this concerns an emergency for which we must take immediate action. For instance if there is a gas leak, a fire or a burst water pipe at a moment when you are not home.
You must let us in, if:
- we need to undertake an urgent operation (maintenance and inspections)
- we are renovating and have provided a reasonable proposal on this
- your cooperation is required for maintenance at your neighbours
Different types of rental agreements
There are different types of rental agreements: temporary contracts, indefinite contracts and target group contracts. The type of contract is important for the duration you may rent the accommodation. More on this can be found on:
The scope of a rent increase is determined by the minister. They determine each year by what percent the rent may be increased. The maximum reasonable rent can be checked through:
Maintenance
We repair defects in your accommodation if you submitted a request for these repairs. We do not have to do this in the following circumstances:
- If the defect was your fault.
- It concerns small and simple repairs that are at your expense.
- It is impossible to repair the defect.
- Reparation would be too expensive and it is unreasonable to request a repair or replacement.
If there are problems you cannot solve yourself then you can inform us through the tenant portal on our
More information can be found at:
You yourself must maintain anything that you yourself have added to the living space. We call these Self-Installed Facilities (ZAV). Did you install anything we did not grant you permission for? Then you must remove these if we ask this of you.
Complaints and disputes
We do our best for you. Yet, it is still possible that you are dissatisfied with us. It may also happen that we have a difference of opinion with you when it comes to an important topic. In both cases you can file a complaint through our
If your complaint is not resolved then you can contact other organisations. You will find these below in order.
De disputes committee
There is a special, independent disputes committee which can handle complaints about our services. Filing a complaint can be done through the
Municipality
From 1 January 2024 onwards every municipality will have a helpdesk for complaints about landlords and rental agencies. Every tenant can go there. For more information you can contact the municipality.
Magistrate/Rental committee
In certain